KYC Policy (Know Your Customer)

Last updated: 09/08/2026

As part of our anti-money laundering (AML) and counter-terrorism financing (CFT) policy, CiExchange applies an identity verification procedure (Know Your Customer - KYC). This policy explains how and why we collect and verify your information.

• 1. Why is KYC required?

  KYC is mandatory to comply with applicable regulations, prevent fraud, money laundering and terrorism financing, and ensure the security of our platform and our users.

• 2. Required Documents

  To verify your identity, we ask you to provide: a valid official identity document (front and back), such as a national identity card or passport, as well as a selfie of you holding your identity document in order to confirm your identity.

• 3. Verification Process

  After submitting your documents via your personal area, our team reviews your file. We verify the authenticity of the documents and the consistency of the information provided. You are informed of the result of the verification by e-mail.

• 4. Processing Time

  KYC verification is generally processed within 24 to 48 hours. In some cases, additional information may be requested, which can extend the processing time.

• 5. Confidentiality and Data Protection

  Your KYC documents and data are processed in a strictly confidential manner, stored securely and used only for the purposes of identity verification and regulatory compliance. They are protected in accordance with our Privacy Policy and GDPR.

• 6. Verification Failure or Rejection

  If your KYC verification is rejected, you will be informed of the reasons for the rejection and will be able to submit valid documents again. As long as your KYC is not validated, certain features of the platform (notably transactions) remain unavailable.

• 7. Contact

  For any questions regarding your KYC verification, please contact us at the following address: support@ciexchange.com or via our WhatsApp support available on our site.