Frequently Asked Questions

What is CiExchange?

CiExchange is a platform that allows you to buy and sell cryptocurrencies instantly via Mobile Money, as well as accept crypto payments through CiExchange Pay — a fully non-custodial system where you always keep control of your funds.

How do I start using CiExchange?

What cryptocurrencies can I buy on CiExchange?

You can buy popular stablecoins like USDT, USDC, DAI, and other crypto-assets available on our homepage. Transactions are fast and processed directly by CiExchange.

How does CiExchange ensure security?

Security is at the heart of our service: instant buy/sell with no intermediary, non-custodial crypto payments via CiExchange Pay, KYC compliance, secure infrastructure. And above all: we never hold users' funds.

How do I buy cryptocurrencies?

Enter the amount you want to spend, choose the payment method, choose the crypto you want to buy, then follow the on-screen steps. Your purchase is instant, with no seller wait time and no escrow.

Can I withdraw my cryptocurrencies at any time?

Yes. Once your crypto is received in your own wallet, you have full control and can send it anywhere, anytime. CiExchange has no access to your funds.

Are there any fees on CiExchange?

Yes, a small fixed fee applies. You will always see the exact amount before confirming a transaction.

How do I contact customer service?

You can contact us directly via WhatsApp using the button on our homepage. Our team is available to assist you.

Does CiExchange offer a mobile application?

Yes, a mobile app is coming soon. In the meantime, our site is fully optimized for mobile and works perfectly through your browser.